Common Questions

Contact Us

Do you require my dog to have an appointment to come to daycare?

Yes please! Here at The Dog Nest we want to provide you and your pet with personalized, top notch service and in order to do that we need to be able to plan for how many dogs are going to be attending daycare each day. Thanks to our customer portal, once your dog has attended daycare with us, you can log in and sign your dog up for daycare or boarding on your own! We prefer appointments to be made 24 hours in advance, but we understand that things come up and you need last minute assistance, please just give us a call on your way in to give us a heads up that you will be bringing your dog in. Packages are less expensive than the drop off rate.

Vet records that must be kept up-to-date: Rabies, DHLPP*, and Bordetella. Yearly heart-worm screening must be up to date as well as flea and tick preventatives must be given as well.

*We will accept a valid titer from your vet for the distemper vaccine.

Is there a minimum daycare attendance requirement*?

Nope! Even though we would love to see all of you every day we understand that you have a busy schedule and cannot always come regularly. Please keep in mind however, that it is in the best interest of your dog for the to attend regularly to keep them comfortable and familiar with the facility and staff (not to mention that dogs are just like kids and make friends who they want to see).

For those clients who do plan to come on a regular basis, please see our Daycare Page for a list of our discounted daycare packages!

*Please note that all dogs must pass a behavior assessment on their first day, customers can choose a ½ day or full day and will be charged accordingly. Any dogs that do not attend daycare or boarding with us for a period of 2 months or longer will need to be re-assessed upon returning. This is for the safety of all of the dogs involved to ensure that the dog is being placed in the correct group. 

Do you separate the small dogs from the big dogs?

We actually place our dogs based on personality and play style, we do this by performing a thorough behavior assessment on every dog’s first day to see which group they will fit in with best and have the most fun in. We also continually monitor dogs and rotate them into different groups as they mature.

Do you accept all breeds of dog?

Yes, here at The Dog Nest we believe every dog deserves the chance to socialize and play with other dogs regardless of breed; however, as previously mentioned, all dogs must pass a rigid behavior assessment on their first day in order to be able to play in play group. All dogs are separated by size and temperament to ensure that everyone has the most fun and safe experience available. We will continuously monitor all dogs personalities as the mature to ensure that they continue to placed in the correct groups. 

Do you use toxic chemicals at The Dog Nest?

Absolutely not! We use all non-toxic cleaning supplies. These are all safe for kids and animals.

Do you accept dogs that don’t do well with other dogs?

Absolutely, we offer what is called our “Lone Wolf” program. The Lone Wolf program is for dogs who do not play well with others. Any dog in the Lone Wolf program will receive the same amount of play time as the dogs in groups in their own play area. They will be monitored and played with one-on-one by one of our experienced staff members. 

How old does my dog need to be before it can come?

Puppies may attend daycare as soon as they have received their second set of puppy shots which must include the Bordetella vaccination. Please note that per state law any dogs over the age of 5 months are required to have a current Rabies vaccination.

*Please note that for that safety of all the dogs involved, any dogs coming from rescues/human societies are required to complete a ten day hold between date of adoption and their first day of daycare.

My dog seems really thirsty after a day of daycare, is this normal?

Yes, the dogs play for 8 hours a day, every day (that’s a lot of play!). Even though we have water out at all times, they work up quite a thirst running around with their friends, so it is normal for dogs to be thirsty after daycare.

I just brought my dog home from daycare and he is acting really tired, is that normal?

Absolutely! That’s the goal 🙂 Since the dogs are running around and having so much fun with their friends it is normal for them to be quite tired at the end of the day and possibly even into the next day.

Is my dog going to need a bath after daycare?

Possibly, it is more likely that your dog will smell a little more “dog-like” after romping and rolling with their friends, but that is just a sign of a good time! We do have a grooming department that can bathe your dogs with an appointment.

Can my dog get bathed while at daycare?

Definitely! Here at The Dog Nest we are your one-stop doggy shop! We have a luxury spa on site (please call the office or log in to our customer portal to schedule a grooming appointment). See our Luxury Spa Page for pricing.

Is doggy daycare going to interfere with potty training?

Nope! We have been doing this for a while and because we treat all the play areas as “outside” we have never had it interfere with staff’s personal dogs or client’s dogs potty training.

There is a lot of barking when I drop off and pick up my dog, is it always like that?

Absolutely not, everyone always gets excited when new friends come and go. Everyone calms down within a couple minutes and go right back to playing!

Should I bring anything else other than my dog for a day of daycare?

Every dog that goes into play group must have on a quick release collar (one of the ones that you pinch both sides and it pops open), If you do not bring one we will rent you a collar for a $5 fee, a leash, and then any meal or snack you would like to bring for them. Please make sure that any food baggies or containers have your dog’s name on it. You may also bring any other personal items for your pup to have during rest periods, please just keep in mind that we will do our best to ensure all items are returned to you in the same condition as when you dropped them off but things may become damaged or lost during your dog’s stay. 

Is it possible that my dog may get hurt at The Dog Nest?

Dog safety is our number one priority! Each and every dog that wishes to attend must pass an extensive behavior assessment during which we do our best to weed out any aggressive behaviors. All of the dogs are under intense supervision any time they are out together to help keep all the play at a friendly, fun, and non-confrontational level. That being said, dogs use their mouths and paws to play and little scratches or nicks are not uncommon. In the unlikely case of anything more serious occurring we will notify you immediately and transport them to the nearest veterinarian (which is right next door!). 

Will my dog get sick at The Dog Nest?

We strive to keep our building squeaky clean and all necessary precautions to prevent illnesses are taken; please keep in mind that just like human children, despite our best efforts viruses may be passed between dogs. Any dogs that exhibit any symptoms will be sent home and any that have been ill with anything contagious are not allowed to attend daycare until they have been cleared by a certified veterinarian.

Can daycare packages be used for boarding stays?

Unfortunately, no, this is because our daycare and overnight prices are different and the packages are discounted for the daycare you cannot use them for overnight stays. You MAY however apply a day of daycare off your daycare package to the last day of your overnight stay should it extend into a full day of daycare. We also have a coupon available for extended overnight stays, please contact the office for more information on that promotion.

Do daycare packages expire?

Yes, any and all of our daycare packages expire within 90 days of purchase. All of our packages are non-refundable and should only be purchased if you will be able to completely use them within the 90 day period. Please note that packages are unable to be extended.

Are you open on Holidays?

We are open for sleepover pick-ups and drop-offs 365 days a year! However certain holidays have special hours:

  • New Year’s Day
  • Easter Sunday
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve Day
  • Christmas Day

We are available for scheduled pick-ups and drop-offs on these select holidays for boarding dogs.

We hold regular business hours for all other holidays.

If my dog has any special medications, can you administer them at The Dog Nest?

Of course, all of our staff are experienced in administering medications. Please just ensure that when you drop off your dog that the manager on duty knows the time of day, dosage, and best way to administer the medication. 

What method of payments do you accept?

We accept cash and credit (including American Express). We apologize for the inconvenience but we do not accept personal checks.

Do you offer any discounts?

Yes, here at The Dog Nets we offer several different discounts including multiple dog discounts as well as discounted packages for daycare.

Please see our Daycare Page for pricing.

What if I cannot make it to pick up my dog before close?

If you are not going to be able to pick up your dog within 15 minutes of close you will need to call ahead and let us know, and we do charge a $15 late pick-up fee. If you are going to be more than 15 minutes late you will need to overnight your dog and will be charged accordingly.

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Brookfield WI luxury dog spa
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